Help and FAQ

How do I install a template in Shopify?

  1. In Inkmail, choose the notification and finish your design.
  2. In your Shopify admin, open Settings → Notifications → Customer notifications.
  3. Open the matching notification and click Edit code.
  4. In Inkmail click Copy subject and paste it into Email subject.
  5. Click Copy email code, select everything in Email body (HTML), and paste.
  6. Click Save, then Send test email to check it in your inbox.

Which emails are supported?

Order confirmation, order edited, order cancelled, refund, abandoned checkout, shipping confirmation, shipping update, out for delivery, delivered and ready for local pickup.

What is included in each plan?

Does Inkmail change anything in my store?

No. Inkmail has no permission to read or change your store's data. Your emails only change when you paste a template into Settings → Notifications yourself.

How do I go back to Shopify's original email?

Open the notification in Settings → Notifications, click Edit code, then use Shopify's "Revert to default" option.

What happens if I uninstall?

Templates you already pasted into Shopify keep working. Your saved designs in Inkmail are deleted 48 hours after you uninstall.

Contact support

Email support@inkmailapp.com.

See also the privacy policy.